CARE MANAGEMENT SOFTWARE
Our FlowLogic, a highly sophisticated Cloud CRM and Case management system built and optimised for Australian Community Service Providers to stay compliant, competitive, productive and profitable. Service providers must establish an infrastructure to support the new Government requirements, or they may be subject to failure. Your success is an important factor in the success of … Read more
Cloud PORTAL for Customer Engagement & self-service Datanova introduces ‘FlowPoint’ a cloud portal preloaded with functions to engage and self-service your customers. FlowPoint works and is optimised for FlowLogic our sophisticated Cloud CRM Solution, designed to address the needs of Australian Community Care organisations will help you improve outcomes, operate efficiently, and meet the expectations … Read more
Cloud Customer Experience for Community Service Providers, how to develop Journey Maps to improve Service Delivery Become customer-focused, more efficient and deliver outcomes that will help your company achieve its objectives. Service providers in the not-for-profit sector are facing a structural change in their business – from a government funding model to a user-pays system. … Read more
How Australian Community Care Providers Can Best Use CRM Strategy and Processes Customer Relationship Management is not only about technology. Applying CRM principles to the public sector is about enabling vision, strategy, and process change – it is using client centric principles to redefine and transform the delivery of government services to constituents. CRM can … Read more
Potential impact on Australian organisations whose primary business is disability and multi-service providers. The article describes Data Management Practices for Service Providers to ensure best business practices that have been identified as being important. And many of the practices mentioned are universal and relevant to organisations of all sizes and assessing your organisation’s readiness. Includes … Read more
Why Public Sector CRM? The Government vision for reform is guided by three principles. Government should be Citizen-centered, not bureaucracy-centered; Results-oriented; (and) Market-based. These reforms will progressively offer competitive, high quality services that meet the needs of the Australian population. The current standards for quality are under review. Google Slide Show Unleash the power: CRM … Read more
Off The Shelf E-Government Solutions for the Public Sector Reduced budgets and increased competition for funding means qualifying and protecting your streams is an imperative. Delivering services under the a new care model means that you need to adapt and evolve the way you deliver services at present.We live in a consumer society. Giving the … Read more
Digital Marketing Explained: Introducing the scope Digital Marketing is the promoting of brands using the Internet, mobile and other interactive channels. Digital Marketing is the practice of promoting products and services using database-driven online distribution channels to reach consumers in a timely, relevant, personal and cost-effective manner. Customer-centric digital marketing involves: Applying… Digital technologies which form … Read more
Please click here for the updated blog post of the semantic web. Semantic Web in a Nutshell is a slide show is designed as being a simple introductory for anybody trying to understand the Semantic Web. We are moving ahead as what is known as “Web 3.0” and semantic web is a major component of … Read more