CARE MANAGEMENT SOFTWARE
Cloud PORTAL for Customer Engagement & self-service Datanova introduces ‘FlowPoint’ a cloud portal preloaded with functions to engage and self-service your customers. FlowPoint works and is optimised for FlowLogic our sophisticated Cloud CRM Solution, designed to address the needs of Australian Community Care organisations will help you improve outcomes, operate efficiently, and meet the expectations … Read more
Cloud Customer Experience for Community Service Providers, how to develop Journey Maps to improve Service Delivery Become customer-focused, more efficient and deliver outcomes that will help your company achieve its objectives. Service providers in the not-for-profit sector are facing a structural change in their business – from a government funding model to a user-pays system. … Read more
How Australian Community Care Providers Can Best Use CRM Strategy and Processes Customer Relationship Management is not only about technology. Applying CRM principles to the public sector is about enabling vision, strategy, and process change – it is using client centric principles to redefine and transform the delivery of government services to constituents. CRM can … Read more
Big Data explained! Big Data is everywhere. Everyone knows it, everyone is talking about it. But what exactly is Big Data? “How big, really, is Big Data? This is actually a very intriguing question whose answer seems to lack consensus at the moment but whose ambiguity has not stopped the use of the term. A … Read more
Mobile App Development – Native, HTML 5 or Hybrid? We enjoy smartphones because they have many applications that make everyday activities simpler and easier. If you are thinking of developing for the mobile application market, an important decision is to decide between developing a native application or a hybrid one. Which is the best? There … Read more
What is Website Accessibility and how to implement inclusive practices Website accessibility refers to the inclusive practice of removing barriers that prevent interaction with, or access to websites, by people with disabilities. Please see interactive Google Slide show at the end of the article. Major Categories of Disability Types Hearing: Deafness and hard-of-hearing Cognitive: Learning … Read more
This article is a gentle introduction to to exploring and understanding the Semantic Web. At the end of the article we have a Google slide, presenting you the ‘What is the Semantic Web’ in a more graphical way to guide you through the information. To understand the Semantic Web we need to look back at … Read more
Database, DBMS Management Systems and Development Process Databases are the key to accessing information we use everyday in our lives. Databases integrate data and DBMSs create, modify and access databases using query languages. Database gives flexibility for many people to access or for people to access only certain parts through the use of permissions or … Read more
LAMP is Linux, Apache, MySQL and PHP together and are the fundamentals of a LAMP web server. When you’ve finished reading the slide show, you’ll have a thorough understanding of the core concepts you need to understand a LAMP server and hopefully have a burning desire to continue learning and become a developer. Linux is, … Read more
What is Cloud Computing A guide to what is cloud computing and the different types, we explain cloud systems and include information on deployment and cloud services available. Cloud computing establishes access to carrier-class data centre technology with better performance, higher efficiency, and lower costs. The term ‘cloud’ came from the common use of the … Read more