CARE MANAGEMENT SOFTWARE
Gamification marketing campaigns: What is gamification? Experts seem to agree that gamification relates to the use of game design in non-game environments. In the past few years, gamification concepts have been successfully applied to a variety of fields such as consumer products, education, idea competitions, citizen science and marketing. Goals of these applications include increasing … Read more
SMEs Best practice social marketing strategy The internet has created many new ways businesses can reach consumers. These include online marketing tools such as blogs, podcasts and social media. Businesses can overcome geographical barriers and interact with consumers through online communities and social networks. Academics analysed the best practices related to the use of social … Read more
The importance of social media content marketing Academics and professionals all around the world have been fascinated by the effect social media content marketing has on a business’s brand. In a paper delivered to the International Conference on Marketing and Retailing last year, a group of academics from Malaysia explored how social media content marketing … Read more
Social cloud statistics Australia and how Australian people and businesses are using social media. Article inspired by the 2015 edition of the Sensis Social Media Report and we added all relevant links at the end of the article with the link to download the full report. Australians continue to embrace technology through use of internet … Read more
Gamification Social CRM defined focus for Australian Community Service Providers or anyone interested in Gamification. Gamification is a business strategy which applies game design techniques and uses techniques in a non-gaming context to engage employees and clients. Gamification the latest trend by several experts allows you to analyse, change behaviours and develop skills to drive … Read more
What is Social CRM? Benefits, impact and processes. Social CRM, a social way of thinking about customer relationship management and engagement that focuses on using social media to enhance customer experience. Social CRM is still in its early days but customers are fundamentally changing the dynamics of the marketplace. The holy grail of social media … Read more
How can we employ custom mobile development to improve client experience, productivity and business results? Australia’s companies are under pressure to work faster, smarter and more efficient. Accessing core data securely from mobile devices is key to reach those goals. Mobile solutions that enable business units and employees to perform and compete more effectively are … Read more
Cloud PORTAL for Customer Engagement & self-service Datanova introduces ‘FlowPoint’ a cloud portal preloaded with functions to engage and self-service your customers. FlowPoint works and is optimised for FlowLogic our sophisticated Cloud CRM Solution, designed to address the needs of Australian Community Care organisations will help you improve outcomes, operate efficiently, and meet the expectations … Read more
Cloud Customer Experience for Community Service Providers, how to develop Journey Maps to improve Service Delivery Become customer-focused, more efficient and deliver outcomes that will help your company achieve its objectives. Service providers in the not-for-profit sector are facing a structural change in their business – from a government funding model to a user-pays system. … Read more
Digital Engagement Strategies: Trends and Frameworks for Interactive Success People connect digitally these days for many reasons. People connect digitally because it is portable, keeps people in touch, provides choice, gives support and much more. The below slideshow covers some great information on digital engagement strategies. Why should you invest time in getting your digital … Read more